Reporting to the Quality Assurance Director, the Quality Assurance Coordinator is responsible for evaluating compliance with all internal and external program standards and contract requirements, recommending solutions, and promoting continuous quality of services for all departments and contracts.
- Performs routine case file/record reviews to appraise conformance, completeness, timeliness, accuracy, and consistency – ensuring readiness for all external audits.
- Recommends improvement opportunities for individuals/programs through continuous monitoring.
- Conducts annual monitoring reviews/assessments to ensure compliance with contracts including policies and procedures, program standards, and billable services.
- Generates reports, corrective actions, and recommendations resulting from internal audit results and feedback activities.
- Ensures closure of internal and external reported deficiencies including root cause remediation and sustained compliance.
- Researches, identifies, and executes training opportunities and success strategies in collaboration with management and program staff.
- Supports the collection, input, and monitoring of agency-wide data, reporting systems, and incident reporting to include customer satisfaction measuring effectiveness/impact.
- Implements targeted monitoring and management plans based on outcomes and risks.
- Other duties as assigned.
Minimum Requirements: (1) BS/BA degree required in Accounting, Public Policy, Administration, Social Work, Counseling, Child Development or related field; (2) three years’ experience in QA/compliance department in a Non-profit/contracted organization with state and federal-funded contracts including contractual and regulatory compliance, policy and procedure development, and fiscal monitoring; (3) ability to pay attention to details, conduct objective audits and deliver constructive, results-oriented feedback; (4) excellent time-management, organization, analytical, and problem-solving skills; (5) strong verbal and written communication skills; and (6) proficient computer skills (MS Word, Excel, PowerPoint, & Outlook). Experience in training, supervision, and an IT background is a strong plus.
Drew CDC provides competitive salaries and benefits (dental, medical, vision, basic life insurance, long-term disability, accidental death and dismemberment insurance, 403(b) retirement plan, paid holidays, vacation, paid sick leave, winter-break, floating holidays, tuition reimbursement, and more). For immediate consideration, submit cover letter and resume to: firstname.lastname@example.org
Equal Employment Opportunity / Affirmative Action Employer